Even after 1.2 million users signed a Change.org petition, Snap doubled down on the changes made to Snapchat — a major update that totally restructures the face of it. Because it was such a huge update that influenced the user experience and design of it all, there is always expected pushback, particularly from longstanding users who have become accustomed to a certain usability.
However, Snap CEO Evan Spiegel says the flak only bolsters what they’re about:
“We’re excited about what we’re seeing so far. Even the complaints we’re seeing reinforce the philosophy. The frustrations we’re seeing really validate those changes.”